RETURN & EXCHANGE POLICY
Before you raise a return, please understand majority of our products are handcrafted by traditional artisans in rural India. There may be slight variation in design, colour, size & finish. Please do not consider these variations as defect.
Customer Care Number: +91 8657432320
E-mail: orders@bombaystore.com (Mon - Sat, 9.00 am to 5.00 pm).
ORDER CANCELLATION
Unshipped order: Order can be cancelled, we will process 100% refund within 7-10 working days.
Shipped order: Shipped orders can be cancelled, appropriate shipping charges will be deducted. Refund will be processed within 7-10 working days.
Orders can be cancelled from “The Bombay Store” Website or Please call or email our customer care alternatively to Cancel your order.
RETURN & REPLACEMENT
We accept returns/replacement under following conditions:
Damaged product – Any products received by the customer in damaged condition is to be informed to the customer support team within 48 hours. Please mention a remark on courier POD when receiving your order. When raising complaint kindly share following details:
- Proof of delivery
- Order number
- Images of damaged product and packaging
Wrong product received – I you receive a wrong product please inform our customer support team within 48 hours. When raising complaint kindly share following details:
- Order number
- Images of the wrong product delivered and packaging.
REVERSE PICK UP
- We do not offer reverse pick facility outside India.
- Some of pin codes are not feasible for Reverse pick up, in such cases the customer will need to send back the products by themselves.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
OTHER TERMS & CONDITIONS
- No exchange returns after 7 days of delivery.
- Returns/exchanges would be processed after receipt of item(s).
- No refunds/replacement for International orders under any condition.
- Products purchased online cannot be exchanged or returned at our offline stores.
- Please ensure that the returned product is in unused & undamaged condition. Please retain the original packaging (along with price tags, invoices, labels, freebies etc.) while raising returns or replacement request/s.
- Funds will be credited back to the original mode of payment only. For COD orders, refunds will be made via E-Voucher/Credit note/Loyalty amount.
- Given the nature of our products, we reserve the right to provide the resolution to any situation as it deemed to fit. Each return or exchange request is handled on a case by case basis.
- Shipping charges will be deducted from refund amount if the customer has provided wrong or incomplete shipping address, or if there are 3 failed delivery attempts by our shipping partner and/or the package is refused by the recipient.
- Exchange or Refund will not be made against a non-returnable item, unless there is a manufacturing defect or wrong product is shipped.
- No exchange/return for discounted products
- If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where we have erroneously sent you a wrong item / colour / size.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
