FAQs

Frequently Asked Questions

You can call our customer care number +91 8657432320 (Mon - Sat, 9.00 am to 5.00 pm) or write to us on orders@bombaystore.com
Our customer care usually responds to all customer issues in 24 – 48 working hours
To cancel the order please call our customer care number +91 8657432320 (Mon - Sat, 9.00 am to 5.00 pm) or write to us on orders@bombaystore.com.
Rescheduling delivery at requested time may not be possible. However, our courier partner will make 3 attempts to deliver the order before returning it back to us.

Once your order is placed, you will get periodic updates on order processing through SMS & Email at registered mobile number and email.

  • - To track your order for real time status you can follow the following steps.
  • - Login to your account.
  • - Go to orders page.
  • - Select your order and check for courier details.
  • - Go to respective courier website.
  • - Track your shipment by checking your AWB details.
  • For unsuccessful orders the amount usually gets credited back to your account within 7 days. Please get in touch with your bank in case delayed beyond 7 days.
    Yes, we offer customisation on certain product categories, you can get in touch with your customer support team for further details.
    Yes, we export products based on requirements. Please get in touch with our customer support team for more details.
    Your refund will be processed within 7-10 working days once your order is cancelled and product is returned to our warehouse. For complete details please refer to our return policies on: www.thebombaystore.com/policies
    To order products in bulk, please download catalogue from www.thebombaystore.com/bulk-order. Choose your desired product/s and get in touch with our customer service team to place your order.
    Gift Vouchers can only be redeemed at stores and cannot be redeemed on any online channels.
    Products purchased online can only be returned or exchanged through online channels and cannot be returned at Stores.
    Yes, we can gift wrap your order, without any additional charges.

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