FAQs
Frequently Asked Questions
What is The Bombay Store return policy?
Our Return policy is very customer friendly, you can refer our Return policy on the website under Policy tab - https://thebombaystore.com/pages/policies.
How do I track my order?
Once your order is placed, you will get periodic updates through SMS & Email at registered mobile number and email. Our courier partner will also send you an SMS with shipment tracking link.
To track your order for real time status you can follow the following steps.
• Login to your account
• Go to orders page.
• Select your order and check for courier details.
• Go to respective courier website.
• Track your shipment by checking your AWB details.
Is The Bombay Store located only in Mumbai?
We are a PAN INDIA brand with presence in major cities like Mumbai/ Noida/ Cochin/ Bangalore/ Pune/ Ahmedabad/ Hyderabad/ Indore.
For more details kindly refer our Contact us tab - https://thebombaystore.com/pages/contact-us.
Is The Bombay Store an Indian Brand?
Yes, The Bombay Store is an Indian brand right from inception. We promote make in India handicraft products.
Are all The Bombay Store products handmade?
Most of our products are handmade for more details you can refer to product descriptions.
Which are the various mode of payments accepted?
We accept all online mode of payments like Debit card/Credit card/ Netbanking & UPI.
Do you ship your products Internationally?
Yes we do. Kindly contact us for more details.
Can I change shipping address after I place my order?
You cannot change the shipping address once an order is placed, you can cancel the order if not shipped.
Can the delivery be rescheduled if I am not available to collect my order?
Rescheduling delivery at requested time may not be possible. However, our courier partner will make 3 attempts to deliver the order before returning it back to us.
What if money gets debited from my account and order is not placed?
For unsuccessful orders the amount usually gets credited back to your account within 7 days. Please get in touch with your bank in case delayed beyond 7 days.
Do you offer customization on products?
Yes, we offer customization for bulk orders only on selected products. Kindly get in touch with our customer support team for further details.
How do I order products in bulk?
To order products in bulk you can get in touch with us. Also refer to our catalogue on below mentioned link https://thebombaystore.com/pages/bulk-order.
Can we redeem Gift Vouchers purchased from store on website?
Gift Vouchers can only be redeemed at stores and cannot be redeemed on any online channels.
How will my product be packed?
Each product packaging is designed as appropriate for the product and all the products are nicely bubble wrapped and corrugated to avoid any transit damages.
How can I get in touch with your customer support?
You can write to us on orders@bombaystore.com. Our team will reply back to you between 10.00 am to 6.00 pm (Mon - Sat)
What is the time line to solve my complaint or request?
We try to resolve our customer issue within 48 working hours.
