Our Return policy is very customer friendly, you can refer our Return policy on the website under Policy tab - https://thebombaystore.com/pages/policies.

Once your order is placed, you will get periodic updates on your registered email id. Our courier partner will also send you an SMS with delivery persons name and contact number before they attempt delivery.

To track your order for real time status you can follow the following steps.

• Login to your account

• Go to orders page.

• Select your order and check for courier details.

• Go to respective courier website.

• Track your shipment by checking your AWB details.

We are a PAN INDIA brand with presence in major cities like Mumbai/ Noida/ Cochin/ Bangalore/ Pune/ Ahmedabad/ Hyderabad/ Indore.

For more details kindly refer our Contact us tab - https://thebombaystore.com/pages/contact-us.

Yes, The Bombay Store is an Indian brand right from inception. We promote make in India handicraft products.

Most of our products are handmade for more details you can refer to product descriptions.

We accept all Indian online mode of payments like Debit card/Credit card/ Net Banking & UPI. We do not accept International payment methods.

Our website currently does not support international shipping addresses and payment methods.

However, we ship internationally through our stores with additional courier charges. Shipping charges will depend on the size, weight & quantity of the products you choose.

Please share a list of desired products along with your complete address to : orders@bombaystore.com. Our team will share an estimate of shipping cost.

Catalog : www.thebombaystore.com/pages/bulk-order

Yes, you can change your shipping address before your order is dispatched.

Rescheduling delivery at requested time may not be possible. However, our courier partner will make 3 attempts to deliver the order before returning it back to us.

For unsuccessful orders the amount usually gets credited back to your account within 7 days. Please get in touch with your bank in case delayed beyond 7 days.

Yes, we offer customization for bulk orders only on selected products. Kindly get in touch with our customer support team for further details.

To order products in bulk you can get in touch with us. Also refer to our catalogue on below mentioned link https://thebombaystore.com/pages/bulk-order.

Gift Vouchers can only be redeemed at stores and cannot be redeemed on any online channels.

Each product packaging is designed as appropriate for the product and all the products are nicely bubble wrapped and corrugated to avoid any transit damages.

You can write to us on orders@bombaystore.com. Our team will reply back to you between 10.00 am to 6.00 pm (Mon - Sat)

We reply to most customer queries within 48 working hours.